Originally Posted by
Onebyone
Goodness. That is just plain bad customer service. No repair person at the shop intelligent enough to call the Pfaff tech in Tennessee to face time fixing the problem? In this age of technology there is no excuse.
I have to be a voice of dissent on this issue. In Newport News, VA, there is a top notch Bernina repairman who teaches repair all over the country. He occasionally receives machines from other locations when a part is very difficult to find, or a repair just did not previously work, or the problem can't be figured out, or other weird issues. He showed me some of these machines one time and didn't seem at all like this was an unusual practice for him.
Is it possible your Pfaff dealer is experiencing a situation like this? Rather than this frustration, it sounds to me like a good conversation with your dealer - not a clerk - is in the cards, asking for information rather than expressing upset. You might also suggest that you might wish to borrow a machine if you are totally "dead in the water" while yours is in for repair.
Jan in VA