I agree with all the previous posts about talking to the dealer etc. But a friend had a Pfaff Creative 4.0 that had a problem and while the local dealer did fix it, it took 10 weeks - it took that long to get the part (motherboard) from where ever they send them from. As her machine was almost brand new, she convinced them to extend the original warranty on electronic parts to reflect the lost time. And now, several years later, she has not had any problems with the machine.