I have a Husqvarna SE and a few yrs ago bd blew on it...They use to have techs at shop who could work on them, no longer and all machines even if it needs cleaning gets sent back...took months for it to be returned...I hope they told you the issue and price before they mailed out...I was advise before authorizing the mailing back for repairs the cost for repairs were o/700...if they didn't better find out before you get an outrageous bill