Originally Posted by
SteveH
the issue is what they get paid for...
Ray is paid to teach how
OSMG's are paid to do the repairs (teaching you would therefore NOT be in their own best interests)
What Steve said.
As to the minimum charge for a 15 minute repair, they have to get the machine out. Set it up. Diagnose the problem and then repair it. Then they have to make sure it's working correctly. In addition, the cost of repair has to cover their overhead, i.e. rent, salaries, utilities, bookkeeping, taxes and everything you pay when you run a business. You are also paying for their expertise and knowledge (which is valuable) I figure if it was so easy, I'd do it myself.