I have to agree with Connie -At home sewing. Do NOT buy a machine based on the people! Buy it on the features of the machine & what you want to achieve with it. I have 4 Brother machines right now, 2 of them embroidery but I have heard so many good thing about Bernina, that sometimes I wish I had gone with it! It has a lot of very nice features that I think I would have used, the stitch regulator, the ability to move the needle , etc, etc. After all, you are buying the machine NOT the people! Sometimes salespeople change as they get to know you & realize that you are serious. I bought a machine from a store that I heard many complaints about but, one of the salesladies has become a very good friend! Even the owner has become more friendly! He even works on my machine when I bring it in & fixes it if he can right then! So, please, don't let them influence you. Good luck! :-P