My Brother 1500 will do this when I use the thread cutter. I figured out it doesn't matter as long as it's on the back. When I am doing machine quilting where the back will show, I don't use the thread cutter. If there is a Brother dealer nearby ask for a demo of how the thread cutter operates and how it sews. Don't say you have one. Most dealers will make excuses why it doesn't work if you didn't buy the machine from them.