Originally Posted by Clay

These were some really solid ideas. I finally made it home from work and the first thing that I did was check the board on a full size computer and not on my crazy phone.

I want to thank everyone who pitched in and tried to help us out. We are somewhat embarrassed in that it was a simple mistake on our part. When we put the Aurifil on the machine there is a Thread Spool Insert that goes on the mini-king cones to hold the thread onto the horizontal spool holder. When we looked at the owners manual (imagine that, when all else fails actually read that thing), that Thread Spool Insert was the wrong one for the Aurifil spools. We were suppose to use the small spool cap instead of the Thread Spool Insert which is used for the mini-king spools.

As another poster mentioned, if your machine has an auto cutter and a feature which does an auto lock stitch automatically, is sure is nice to be able to use the features that you paid for. When the machine does it without any extra hand motions it really does save time.

Embarrassed but glad it was a stupid mistake on our part. The machine and my wife are both happy again.

If nothing else today, I was able to get her to type on the forum for the first time and explain the issue a little. I would like her to set up her own account and contribute and share and learn a thing or two as well. Thanks again everyone for the support. Clay