http://help.isp.netscape.com/Netscap...ntral.do?id=m1
They have a live chat help there. I have aol and find if I open a different browser, like google chrome or IE8, that I can work around the AOL issues. I think AOL wants to get away from us po folks with dial-up. More and more of their content, like the welcome screen, cannot be fully accessed with mere 56k.