I had a not so good experience with the HandiQuilter Dealer I visited yesterday. From the minute I walked in the door it was a high pressure sales experience. She didn't listen to what I said I wanted. It was all about how awful everything I have is, right down to the fact that the wheels are metal.
All she wanted to do was sell me a $2500 frame. So she lost out on selling me upgrades I was willing to make, possibly as much as $800. I ordered the broken part for $90.
I can get anything else I want online.
I'll not go back to her store unless I absolutely have to have service and I can't find another.
Store owners that need to sell aren't a good resource for information. To her "it would've ONLY been $11K" to start out new. That's a huge difference from what I spent. The difference between being able to do it and not.
So I know we're not supposed to name names on here, but if anyone wants to know what store to avoid, PM me.
SVAL