I have 3 Baby Locks. My latest is the BL Journey. It has a hand quilting stitch that I have used often. It always comes out great. I don't know what the problem is with your machine, but I would contact the dealer you purchased from and I would also suggest going to the store and see if they can point out something you might be doing wrong. I know with the Journey it is so complicated sometimes that I can't find the answers in the 100+ manual. Good Luck.