My husband and I visited their quilting shop. Lots of machines set up and in use, all in one very large open room. It's actually the entire building, I think it was a library or something like that originally. It does mean if someone has issues, they've got several others they can immediately consult. We talked with one of the quilters, and she seemed very competent and knowledgeable. The main thing is that you can easily communicate what you want via email.
I'd feel very comfortable to send them a top for all over quilting, and it's a real plus that you can purchase batting and backing from them at the same time.
Last edited by Macybaby; 01-05-2016 at 08:20 AM.