lol, I bought a Queen Quilter, speed/stitch regulator, and frame in pieces in a box, at least the frame was. The machine was not set up but I asked the seller to at least plug it in to see if the motor would run..was supposed to be a 2010, it did but tied the thread in knots immediately. In the heat of the moment I said yes, loaded it and brought it home. Had to figure out how to set up the frame, purchase poles and set up machine. THEN, significant other and I had to learn how to time it. No help other than a totally inept manual and the laptop. Not having lessons or help I immediately ran over & cut the cable to the sensor wheels for the stitch regulator. After multiple calls I got a new cable for that , installed it myself. Live in a rural area with NO SERVICE of any kind, am senior citizen, so can't easily load and unload this machine to take for repair or service. Keep in mind this machine is no longer manufactured. Didn't know that when I bought it. Of course, the seller didn't relay that info. Moral of story, do your research, ask a lot of questions & take notes, buy & take lessons, learn as much as you can about maintaining the machine yourself, practice, practice, practice. Keep a positive, can do attitude, a sense of humor and you will do well. Good luck!