My Fiskars rotary cutter broke also. The button the hides the blade broke. I had no receipt or packaging. I called. They asked for picture or description and they sent me a brand new rotary cutter. I had a spring break in my scissors and they mailed me 2 new springs when I called. They offered to send my new scissors, but I didn't want to part with my old ones, so they just mailed the springs.