Originally Posted by
dunster
I think you were right in sticking to your price. However, in the future you might consider giving a written estimate in advance so that the customer sees the full price up front. You also have the right to refuse a quilt after you see it, if it involves more work than you are prepared to do for that price. I imagine her sister had already refused to quilt this for her.
I agree with this advice. It's hard to argue with what you agreed with in writing, and seeing a quilt top first will give you clarity about your agreeing to do the work at all. There will always be difficult people, but we always keep learning in how best to deal with them diplomatically.