I definitely agree with the others about doing a contract. The long armer I have used in the past spells everything out - size of quilt, if additional borders are needed, binding if sewn on. what the quilting pattern is, the estimated cost, cost of thread, cost of batting, etc. She also includes an [B]estimated time of delivery. Then we both sign. I feel protected and also like knowing the cost up front. And she feels protected also. Oh, she also asks for a deposit down for the cost of everything. Mine is usually pretty low because I have dealt with her in the past but her usual deposit is half the amount. She told me she does this with good friends and even family members because this is her business - she cannot afford to do her work for free. She did admit that for close family members she does try to do a discount. I think this lets everyone know what is going on and makes for happy customers and a happy quilter!