I bought a cotton thread collection from them a few years ago. I like it a lot and with the exception of buying white and black, I haven't had to buy any thread since I got the collection. I remember I was short 2 spools when I got it, but didn't know which colors were missing. I emailed them with a list of the colors I received and they sent the missing spools right out. I haven't looked lately so don't know how their prices compare with others but I would order again for sure if the price was right.