Yea!! I have won this game!! Anyone having prob. espec on aol after the new updates...here's what finally worked...prev. we defrag., cleaned cookies, etc...as stated in first post...still couldn't access chat room from here...so, today we went into AOL Settings, then picked 'Browser Settings' and there selected 'my footprints' hit 'clear', then selected 'cookies-browser cache'...'clear' again....viola!! It worked. So, it wasn't my computer cookies that needed to be cleaned, etc...it had to be done thru the aol site holding all this info I assume....geeze!! But, it worked and anyone else...hope this helps!! SKeat...who is officially back!:))