You probably reached an hourly employee who couldn't care less.
I contacted Minnesota (can't remember where) and they helped me. And this went on for about a year. That was a long time ago, about 1992 or so. Don't know how you would go about finding the home office, if they still have one.
Good luck-don't mean to sound so discouraging, but in this day of imports, I don't know how I would make out.