OMG! I went through this with my Pfaff! What a ___nightmare! I ended up buying a new machine (huge honking Brother thing) and spending gazillion dollars on all sorts of computer geeks and helpers. I've decided when this machine is no longer compatible with my computer I am not buying any new designs. When this sewing machine dies I will move into "the home" and begin to tear rags to pass the time. I cannot get anyone to help me with the more advanced techniques with the Brother machine. Oh, don't get me started!