Originally Posted by
Wanabee Quiltin
If you buy a long arm, see what kind of warranty it has. My HQ is sensitive to almost every thread and makes horrible sounds, breaking the thread constantly. The dealer does not want to be bothered. I would never buy HQ again.
There are good and not so good dealers of every brand. I passed on buying a brand new Gammill because of the dealer. His loss because I told him I had cash and wanted to spend it, I guess he didn't believe me. I ended up buying a demo model HQ Avante because I really like the dealer. My machine is wonderful, not picky about thread and if I have any issues she'll tell me what to do over the phone or if she's not busy she'll come right over. You should see if there's another HQ dealer close enough to you and call them, let them know how you've been treated and have them look at your machine.
Cari