I am very close to Queen Ann's Lace in Kissimmee and could not disagree more with Grandma Cindy from Winter Park. Queen Ann's manager is one of the most unfriendly people I have ever encountered in a specialized store. Most of the clerks and the manager are only interested in selling Bernina machines so they can get their free trip to the factory in Europe. When the owner is in town service is OK, but she lives in CA. I pass Queen Ann's on my way to Lilly's Quilting Loft in St. Cloud, FL -- a world of difference. Fresh fabrics coming in all the time, patient, friendly staff. Clean, bright and very inviting!