Originally Posted by
Wanabee Quiltin
If you buy a long arm, see what kind of warranty it has. My HQ is sensitive to almost every thread and makes horrible sounds, breaking the thread constantly. The dealer does not want to be bothered. I would never buy HQ again.
Contact HQ Tech dept directly if your dealer isn't responsive. They're here to serve consumer community and are super helpful. I worked w them on my Sweet Sixteen sitdown that I bought used. It was bc of that fantastic support that I recently bought their Simply Sixteen w Little Foot frame.
Here is their general #: 1-877-MY-QUILT
Good luck!