Whelp... My poles were delivered to me in an SUV, they were going from the dash board, over the seat, over the long arm box and to the opposite corner of the back... My poles are warped and the manufacture is telling me that it is my fault for pulling my quilt too tight. And that all SS poles have a range from 1/2 inch to 3/4 of an inch that can be distorted. When you get 4 poles all pulling the fabric different it does nasty things to the quilt! Anyway... They said it was normal and I want to find out if it is normal or they are feeding me a line of doo doo.