If I was 92, I would have done the same thing. If it happened to me, though, the first clue would have been the noise and the message. I would have shut down my computer and unplugged my router, but I worked for the government and am very security aware. I think, at the age of 92, she's doing great just being online! Does anyone ever "clean" her computer for her? Does she have an up to date virus protection? I hope she doesn't get scared away from the internet over this.