I was looking for a hand quilting stencil and found this company
http://quiltingstencils.com/
I called them at around 6:30 pm (my and their time) and asked a question, the lady was very helpful. I asked about shipping and she said since I was only getting one stencil, they could send it first class for a lower rate. I placed the order and the normal shipping went through, today I got a partial refund on the shipping. I like a company that does what they say they will.