I bought my last two high end machines from Amazon (not third party seller) No hassle return if I don't like it. The dealer here was upset I bought the same machine from Amazon she was selling at her shop for the same price. I asked her if she had a 30 day return, she said no, no return at all. If the machine had a problem it would be fixed. I said well it's Amazon for me. I did send one back, the bobbin took a lot of fussing to insert, that was frustrating after a few times.