Originally Posted by gaigai
I have a Janome, and you don't have to take yours only to a janome dealer. Find a good independent repair shop that handles all kinds of machines and call them. I'll bet they can get it done quicker, cheaper and more honestly!
There's only one shop in my town that does machine service. They sell Viking, and although they service other machines, again....I've spent up to 4 grand on my machine. I'm not going to cheap out on the service with someone who isn't a Janome dealer. If I spent $100 on the machine, I wouldn't necessarily care. But computerized, embroidery units are pricey and I'm not wanting to risk it. Plus the dealer I bought it from is great. I just hate this wait!!