Update:
finally received the machine back after 12 days. Total cost $129. The repair guy said he couldn't find anything wring with it. He cleaned, oiled, and checked all the inner workings. So that's a good thing. I will keep this as my backup as I recently traded my backup New Home Memory Craft 8000 (straight stitch only worked and computer screen gone) towards a Babylock Jazz. I had received a deal that I could not pass up. I appreciate everyon's advice that helped me make a decision.