Of course you should contact them! I hope that there will be a satisfactory outcome for you. For future online purchases, I would recommend that you not be tempted by any fabric that is lacking the manufacturer in the description. I also agree that it is a good idea to develop a relationship with a few online shops...I'm leery of any that do not have toll free phone numbers. I do more shopping online than I do in brick and mortar shops...and I'm a one woman fabric acquisition machine! LOL