Originally Posted by
singerbabe
Patricia, I just bought my Juki QVP2000 six weeks ago, and during a quilting retreat the sensor apparently wouldn't let me go back to the wider hole on the plate, so I only had the five stitches that the motherboard will allow with the sensor on. I searched and found that you had the same problem too. Did you get it resolved, hopefully easily? I tried unplugging the machine hoping that the program would reset. I did see that little black spring on the back of the plate, and I haven't been switching it back and forth much since I do mostly piecing on the machine. Thanks for any help you can give me!
Hi Singerbabe, Yes the problem was finally resolved. The spring assembly ordered from Japan finally arrived one day before the vendor closed for a two-week summer vacation! I got the machine back the second week in August.
That little spring is quite fragile. When you remove the throat plate to clean the bobbin area, you have to be very careful and check that the little lever is in the "regular hole" (large hole) position. I think that was probably the source of my problem. If the lever is in the straight-stitch position when you remove the plate, it can damage the spring, which in turn (I think) controls the sensor.
The vendor put a small dot of paint on the lever and also on the throat plate to help remind me to align the paint dots before removing the throat plate!
If your vendor/dealer is close by, they can probably check whether this is your problem, and order the part for you. I hope you have a vendor close by. Mine is about an hour away, in downtown Montreal, and I didn't want to take the machine in unless I had to. Finally my son took it in on his way to work.
I had also contacted Juki Home directly via the Product Support function on their website. However, I got awful "customer service" from them. After about six weeks, I got an email full of apologies from a Manager. Apparently they are having problems keeping up with their Domestic machine market, and service is lagging behind. They are supposedly working on it.
Do let me know how you get on with your problem. If it is the little spring, hopefully it will be available in the U.S. and they won't have to order from Japan!
On the bright side, I love the machine. I use it a lot for decorative stitches on crazy quilt blocks, for piecing of course, and also quilting on smaller projects. I love that I can adjust the height of the quilting foot! Also love the stitch in the ditch foot.
Hope to hear from you soon.