We are constantly receiving calls from some entity purporting to be Microsoft or Windows, wanting us to allow them remote access to our computer(s). There's absolutely no way that Microsoft would call you asking for remote access to your computer. My son works in computer sales/service, so obviously, I have been advised. I might add that we are on the Florida and US "Do Not Call" Lists, and it makes no difference whatsoever. These scammers still call, trying to sell you something. At one time, I wasted my time telling the caller that I didn't know them from Adam's house cat, and I was not giving them any information or access to my computer(s). Now, I just hang up! As I said, my son works in computer sales/service, and the company he works for has had many customers who "fell" for this scam. For your sake, please don't. It will only cost you money to straighten out what the scammers mess up.