HQ is a great company that has workshops, and many teaching programs. Contact them to see if any of their classes or workshops fit into your schedule. Also, if it was an authorized dealer you bought your machine from I would report your problem to the company-- handiquilter dealers give ( free) owners classes when you buy a machine.
When I purchased my first one I bought it in Florida while on vacation- took a class then and had the machine shipped from Utah to Michigan. I had problems at first with tension. etc... I called customer service in Utah and they helped me over the phone. They were great! Patient and understanding. Over the years I have called for help off & on, have always received great customer service. Now I am lucky to have a local dealer ( finally) who also is great. I know a couple people in our guild who have traveled out to Utah and taken classes & workshops- they think everyone should.