I called the 1-800 number and talked to a very nice young lady. She is going to contact you via email concerning your order. It seems they don't ship from the US to Switzerland because of the expense to you, so she is sending you the contact information for two distributors in Europe. Also, she says that they did not charge your card for the purchase.
I hope this helps. If you do not get a response from them, pm mee and I will make another call for you.