I visited the Handi Quilter factory while at a training class. All HQs get used before they get boxed up. They have many, many huge rolls of quilt sandwiches they use for the final sewing that they later have bound and given to charity. I understand something can get shaken out of place while shipping, but I am always surprised at timing issues. Timing is not at all hard to fix yourself. HQ even has a kit and video to do it.
Pam