Hi, I have had the Qnique for about 7 months. I love it. It is very easy to use and maintain. I haven't had any problems with it. Grace has been great to work with. I purchased my through Kens Sewing Center. They gave me a much better price than through Grace directly. I even called Grace to see if they would "price match" but they advised me to go ahead and purchase through Kens as they are one of their best distributors and they couldn't beat the price kens offered. If you go this route, call kens and talk to Donna, ask if there are any discount to they can apply. My machine shipped directly from Grace and I've been able to call Grace directly with questions. Be sure to get the ruler base if you want to do ruler work. There are lots of you tube videos showing how to thread, oil, etc. this machine, you will find lots of help online.
Solomae