I have a Tiara. Make sure that your needle is seated all the way up. Also a very small adjustment in the position the eye of the needle faces makes a big difference, i.e. as in a clock face, have the needle at 5:30 or 6:00 position. Hint, insert a needle or pin in the eye of the needle to make those tiny adjustments. Sometimes just rethreading from the get-go is all it takes. Good luck. The Tiara is an awesome machine and once you get your issues figured out to will love it!