Lynnie, I have had the needle stick like what seems to have happened to you. (Stuck in the fabric in the down position ) If you can take the needle out. Maybe then you can hand crank the wheel to lift the needle shaft. Then work on getting the needle and cloth out very slowly. I hope this makes sense. I've done this a few times and once it was all out the machine was fine. Good luck sweetie. Just work on it slowly.