The bottom line is that they don't care :cry: The fabric dept is a service deptartment and they don't make zillions of dollars in profits from it, not to mention that they don't believe in customer service any more. Since Mr Sam died, customer sevice has gone out the window. Very few Walmarts give good service any more. I live in North carolina and the best one that I hae seen is in Spruce Pine, NC. The people are soooo nice and friendly. Like they really care whether you shop there!