Originally Posted by
pewa88
Thanks Cari. I have kept it well maintained, regular cleaning and oiling but I cannot fix the hoop carriage arm. Thank you for your response.
I have a Bernina and take it in once a year to be serviced by the dealer and have never had a problem with it. I keep it cleaned and oiled between times myself but the dealer makes sure things are working as they should. They also give it a deeper cleaning. So service for me is very important.