Linda, I started out with the PCQ and hated it and their customer service too. One of the gals that worked for them, moved on to work with another person and they came up with MQR using the guts of the PCQ so those with a problem PCQ were able to move over to the MQR fairly cheaply. I kept the retrofitted PCQ/MQR up from my starting machine Viking MegaQuilter 9" to a stretched Juki 18" and then finally moved up to have it upgraded to the present system for my Innova 26". It also comes with the program called ProQ Designer which I love using. These systems are still in use and ocassionally you'll find one for sell. I know they sold my old retrofitted one. Great folks to work with and there are yahoo groups for both the ProQ Designer and the MQR system. The price will thrill you too.