Dilemma solved. I finally talked with a lady that works at the sewing shop where I bought the machine. The problem I was having was not placing the files into the EMB folder and then into the EMBF folder after sending them to the USB stick. After she explained that to me it worked. PTL. I tell you I was literally in tears. Those machines cost too much not to be able to use them out of the box and then think it is a big problem. I was stressed. I also found that technical support from Janome is poor! They actually refer you back to the dealer. But I am up and running now and the machine is great, so much faster and better stitch quality than my 300E. I have done 2 burp cloths and 3 bibs for the new grandbaby.