Originally Posted by donnai

Took my sewing machine in as it started sewing backwards and needed servicing. got it back it sewed forwards for a while then again started sewing backwards again I took it back and he said it wouldn't sew backwards for him so he could not fix it. brought it home it sewed forwards then again started sewing backwards. I purchased machine from Sewing Machine Plus 4 years ago because they had offer of 5 year extended warrenty. Called them and they said send it in. Got a brand new machine from them last night. I will be buying my next machine from them when the time comes. I am very happy with their customer service