I ordered EQ7 from them several years ago. I finally called and they had lost the order and said they'd get it done, but it was going to be a few days.
A week later I called and they said they were sorry, but they were understaffed and would get to it quickly.
I finally did get the package a few weeks later, but wasn't real impressed with the customer service, since two people told me they would get right on it and get it shipped, but neither of them did.