They had better service before Amazon bought them out imo. They have an amazing selection. Took forever to ship my order and I got a giant hole in the middle of yardage that customer services didn't take seriously. Another order took over a week to ship and was missing an item... I gave up. My experiences on fabric.com seem to have been the exception rather than the rule. Several people have never had an issue, maybe I have bad luck LOL. I've heard good things about equilters and thousands of bolts.