I order from them routinely, especially when I can't find what I want at LQS. I haven't had any problems with them at all. In fact, I recently ordered a patriotic panel and it wasn't quite the color I wanted in person. All I had to do to return it was go to their customer service on the website and brief message and email address. The next morning they had emailed me a return label that I printed off, stuck on the front of original package and off to UPS. It was credited back to me within a week. I don't think you need to worry about ordering from them. Fast shipping too.