Originally Posted by oreo1912

One more suggestion. Are you by chance using a ruler foot? I found when I used my ruler foot that the thread quide did not keep the thread in the groove or scarf of the needle. I took a small gauge wire ( I took a twister seal and peeled off the paper) and wrapped it around the needle bar and created another thread guide. Now the thread is properly guided into the scarf and now it works like a charm.