Originally Posted by Jennifer23

Hi Pat, I have the Sapphire 930, same as you. It did take some getting used to - I don't find the menus intuitive. It sounds like you're still in floating mode.

If you turn your machine off and on again, does it give you a message that "Your machine is set for free-motion sewing"? If it does, you need to turn off free motion, the same way you turned it on.

1. Press the Setting button (pliers and screwdriver, far right of the middle row of blue buttons.

2. Scroll down with the arrows next to the screen until you are on FreeM Floating - there should be an x in the box next to it. Press the OK button to remove the x.

3. Press the Set button again to get out of the menu.

The feed dogs should come up when you start to sew again, and the presser foot should lower to the proper height.

I hope this helps!