Our washer was just a couple maybe 3 years old when it quit working in March while I was away. He got on line and decided to order parts to fix himself. The parts hadn't arrived by the time I got home, yet. They hadn't even placed his order. He was not a happy camper. So he ordered from another company. 3 days later he got the parts and fixed it himself. He had the laptop always at the ready to reference. Cost about $300. for parts alone. We had purchased an extended warranty and won't do it again. It was a month after the warranty expired the washer crapped out. He purchased extra parts (plastic) because of fast wear. We aren't that hard on our appliances since only 2 people and not really many large loads. Most appliances with plastic gears won't last much longer than 2-3 years.