But, you have to point out which coupons to use, sometimes.
I had a coupon that said 40% off on all regular and SALE items and the cashier didn't use it. When I pointed out that it said Sale items, she was surprised and said I'd gotten a really good coupon and rang it through. So, keep an eye on what coupons are being scanned for your purchases.
Red, I would have done the same as you...called and spoken to them. Glad it all worked out and you can enjoy your die, now.
Watson