One thing I learned when working in high powered, stressful law firms: a soft answer turns away wrath. This was very helpful in dealing with nasty opposing counsel and other parties. By not responding with angry words many conversations were diffused. I also learned that you don't have to like everyone or be their best friend but being polite and acknowledging them goes a long way in making the workplace pleasant. Giving quilts is how I show love and the quilt belongs to someone else to do what they want with it.